CALL CENTER BLOOPERS!!!

to start:




TS: Ok, sir... do u have a PEN and a PENCIL ready?
Cust: What?!!
TS: Oh, Im sorry, sir... Do u have a PEN and a BALLPEN ready?...
(klap! klap! klap!)




wahahaha!!!

here's one pa:



CS: Come again, sir?!!!
Cust: Oh sure, baby!!!
(negro siguro kausap neto...)

CS: I w! as hoping you can take this survey with me... Would you have the time to do that, sir?
Contact: How long is this gonna to take?
CS: Mmm.. MGA three minutes....
(ay shyet!!!)




grrrhhhhhhhhgggg....

a call center agent asking for a time para macalculate ung total fees ng customer:
agent: sir, can i calculate you?

*******************************************

an agent wants to put a customer on hold asks permission:
agent: can i hold you?
*******************************************

agent is troubleshooting and asks the customer about smart card [it is like sim card, na dapat i-insert sa phone para gumana]in the receiver:

agent: so, how long have you been inserted?
*********************************************

agent verifying kung ang customer ang nag-connect ng cables dun sa equipment:
agent: sir, did you hook yourself?
********************************************

customer added a channel pak:
customer: so, when can you turn me on?
[oh waaa!]

*********************************************
customer speaking with a newbie agent:
customer: hello, am i speaking with a machine???
*********************************************

there was this agent in our account who was really a pain in the *** for customer

here goes..

agent: thank you for calling (company) can i have your order or customer number please?

cust (irate): i am going to smash this computer into your face!

agent: is that a desktop or laptop?

hehehehehe

CALLER: "Hello, is this Tech Support?"
TECH: "Yes, it is. How may I help you?"
CALLER: "The cup holder on my PC is broken - and I
am within my
warranty period. How do I go about getting that
fixed?"
TECH: "I'm sorry, but did you say a cup holder?"
CALLER: "Yes, it's attached to the front of my
computer."
TECH: "Please excuse me. If I seem a bit stumped,
it's because I am.
Did you receive this as part of a promotional at a
trade show? How did you
get
this cup holder? Does it have any trademark on it?"
CALLER: "It came with my computer. I don't know
anything about a
promotional... It just has '4X' on it." At this point,
the Tech Rep had to
mute the caller because he couldn't stand it. He was
laughing too hard.
The caller had been using the load drawer of the
CD-ROM drive as a cup
holder and snapped it off the drive.

TECH SUPPORT: "O.K. Bob, let's press the control
and escape keys at the
same time. That brings up a task list in the middle of
the screen. Now
type the letter "P" to bring up the Program Manager."
CUSTOMER: "I don't have a 'P' ".
TECH SUPPORT: "On your keyboard, Bob."
CUSTOMER: "What do you mean?"
TECH SUPPORT: " 'P' on your keyboard, Bob."
CUSTOMER: "I ain't gonna to do that!"

agent: before we proceed,i need to have some information bout you..so can i have your billing address please?

cust:[dictating her address very fast] 5687 gruda st. apartment number 11A -------- rhode island

agent: (because of confussion he ask).. ooohhh.. im sorry ms cust i wasnt able to get the last part..mmm...was that a ROAD or an ISLAND??

tsr: now, I want you to press F2 as soon as you see the D**L logo.

cust: ok...

cust: nothing's happening..

tsr: tap on it a few times..

cust: nothing's happening..

tsr: make sure that's F2 you're pressing ok..

cust: yeah, I'm pressing the letter F and the number 2 at the same time..

CHECK OUT SOME BLOOPERS! =)





Telesales agent getting the customer's credit card info:
Agent: Can I have YOUR EXPIRATION DATE, sir?
Customer: My what?

Telesales agent giving promo spiels:
Agent: You called at the right time, ma'am. We have a lot of freebies to give away, such as free installation, free equipment, and free DVD player. That's a great offer, DI BA?
Customer: ???

Agent verifying info from customer:
Agent: Is that a P for..... (thinking)... Ping-Pong?
Customer: No, it's B.
Agent: Oh, B, like BING-BONG.

Customer trying to return a defective product:
Customer: I need to return this defective sauna belt that you delivered yesterday.
Agent: For that concern, you can call our customer service at www.picustomerservice.com.
Customer: Call where???!!

ETO PA..

Agent trying to create urgency over the available promotion:
Agent: Are you sure you don't want to take advantage of me?
Customer: Say, what?

Agent trying to upsell a warranty:
Agent: ...... Here's an example: In California, a plane crashed into a customer's house, their dish was replaced, no questions asked!

Agent trying to upsell a TiVo to customer:
Agent: With a TiVo, you can do this and that, and you know, pretty much anything under the sun. Isn't that a great offer?
Customer: What?

Agent was asking the customer about the cost of his cable service:
Agent: Let me just ask you.... How much are paying with your current provider right now?
Customer: Well, I'm only paying $25.00 (--which is way cheaper than what the agent was offering)
Agent: (Surprised) MAGKANO??!!

Agent getting customer's address:
Agent: Can I have your address, please?
Customer: It's twenyfurfif-ysavan newyaorkgh road (2457 New York Road)
Agent: Can you repeat that ULIT?

nice...hehehe

idol psyche...keep it coming...

basta call center gani noh, daghan au bloopers
hahahaha

hehe nice work!lolz

hoi nasty, kinsa ka?

um..
wala mn ka nasuko rakizta noh?
dats how d way u ask lang jd...ayt? lolz

zkunks, wa ko nasuko...
lambing lang na cya pagkapangutana
hahaha

hahah very nice! na lingaw ko...

hmm i can't contribute yet, still have t make my own bloopers haha then i'll tell you ..

then, that's good...orig ba
hahaha

kaw dami m nga eh.. hahaha pag gikan inom? haha post daun! hehe

IS AGENT: Sir ill just be quite here on my end..let me press the mutton ok?
.
.
.
di ka malain? bwahehehehe!

kani by our very own wawaw..last week on the floor

wawaw: ok sir so thats "M" for sam and "S" for marry

bwahehehe

Hmmm... wrong punches on the phone and time keeper... Pasting the customer's address on the "name" field and insisting on searching the entry, and telling 3 successive customers to contact the nearest service center as their address were not found in the database. Forgot to logout my support center during break, TWICE! Luckily no customer came in during the 15 minute interval!